You can reach the RestoHotelStore customer service team through several contact options for any questions regarding our professional catering equipment, commercial kitchen supplies, orders, or services.

• Phone: +49 (0) 711 470 780 60
• Email: info@restohotelstore.com
• Contact form: available on our website

Our team is happy to assist you with product recommendations, quotations, delivery times, technical information, spare parts, installation services, commissioning, after-sales support, and warranty or complaint requests.
**Note:** If your inquiry concerns an existing order, please have your order number ready so we can process your request more quickly.

Yes. For large-scale projects, complete commercial kitchen installations, new business openings, or bulk orders, RestoHotelStore is pleased to provide customized quotations tailored to your specific requirements and budget.
We support a wide range of businesses, including:

• Restaurants
• Hotels
• Cafés
• Bars
• Bakeries
• Pastry shops
• Butcher shops
• Central kitchens
• Canteens
• Catering companies
• Institutional food service providers
• Public institutions

Yes. Upon request, RestoHotelStore supports you throughout your project, from the initial planning phase to the delivery of your professional commercial kitchen equipment. We work closely with you to develop a tailor-made solution for your business and help you select the most suitable catering equipment, commercial kitchen appliances, and hospitality solutions for your specific requirements.

Ordering from RestoHotelStore is simple, secure, and straightforward. As we specialize in professional catering equipment, commercial kitchen appliances, and hospitality supplies, we recommend carefully reviewing all order details before completing your purchase.
Please make sure to verify:

• Product technical specifications
• Dimensions
• Installation requirements and connections
• Selected payment method
• Delivery address
• Billing information

After your order has been successfully placed, you will receive an order confirmation by email. Please review it immediately to ensure that all information is complete and accurate, allowing us to process your order as efficiently as possible.

For business orders, it is important to ensure that all billing and company information is accurate. Carefully reviewing your order confirmation helps prevent errors and ensures the smooth processing and delivery of your professional catering equipment and commercial kitchen supplies.
After receiving your order confirmation, please verify the following:

• Company name
• Billing address
• Delivery address
• Ordered products
• Quantities
• Prices

If you notice any errors, please contact the RestoHotelStore customer service team immediately. In many cases, changes can still be made as long as your order has not yet been processed, prepared, or shipped.

RestoHotelStore is a specialized B2B online store offering professional catering equipment, commercial kitchen solutions, hotel supplies, and hospitality equipment for business customers.
Our products and services are exclusively intended for:

• Businesses
• Commercial customers
• Restaurants
• Hotels
• Cafés
• Bars
• Bakeries
• Butcher shops
• Catering companies
• Public institutions
• Self-employed professionals

In accordance with German law (§ 13 BGB), orders from private consumers are not accepted.

RestoHotelStore primarily delivers throughout Germany and to all member states of the European Union. International deliveries to countries outside the European Union are also possible upon request and subject to individual approval.
Our delivery destinations include:

• Germany
• All European Union member states
• Non-EU countries, upon request and by prior agreement

If your delivery address is located outside the European Union, please contact our customer service before placing your order so we can confirm shipping conditions, transportation costs, and any applicable export requirements.

The delivery method depends on the size, weight, and type of professional catering equipment you order.

• Large commercial kitchen equipment and professional catering appliances are generally delivered by freight carrier with curbside delivery.
• All shipments are fully insured against transport damage.
• Smaller products, accessories, and spare parts are usually shipped by parcel delivery service.
• Deliveries to islands or remote areas may be subject to special shipping conditions or additional delivery charges.

Yes. For freight deliveries, the transportation company will usually contact you in advance to arrange a suitable delivery date or time slot.
Express shipments and smaller parcel deliveries are generally excluded from this service and are delivered according to the standard procedures of the parcel carrier.

No. RestoHotelStore works with multiple manufacturers, warehouses, and logistics partners across different locations. Therefore, self-collection or warehouse pickup is currently not available.
All orders are shipped directly from our manufacturers or logistics partners to the delivery address specified when placing your order.

The delivery time depends on the selected product and is displayed on the product page as well as during the checkout process.
For project-based orders, custom-made products, or tailor-made commercial kitchen solutions, the delivery schedule is agreed individually with you to meet the specific requirements of your project.

When your professional catering equipment or commercial kitchen supplies are delivered, we recommend inspecting the shipment immediately together with the delivery driver.
Please check the following:

• The condition of the packaging
• Any visible transport damage
• The number of delivered packages
• The completeness and accuracy of your order

Whenever possible, open the packaging at the time of delivery to identify any concealed transport damage immediately. This helps ensure that any shipping claims can be processed quickly and efficiently.

If you notice any visible transport damage or discrepancies in the number of delivered packages, these must be reported immediately on the delivery note, freight document, or the carrier's electronic signature device, and confirmed by the delivery driver.
We also recommend taking clear photos of the damage as soon as the shipment is delivered.
This documentation greatly facilitates the handling of your claim and helps speed up the transport insurance and damage claim process.

To help RestoHotelStore process your complaint as quickly and efficiently as possible, please provide all relevant information regarding your order and the affected product.
Whenever possible, please include:

• Your order number
• The product name
• A detailed description of the issue
• Clear photos or videos showing the problem
• The product's serial number, if available

Depending on the nature of the issue, we work closely with the manufacturer, supplier, or an authorized service partner to find the most appropriate solution as quickly as possible.

Before assuming that your equipment has a technical fault, we recommend checking the main operating conditions of your professional catering equipment.
Please verify the following:

• Power supply
• Electrical voltage
• Water connection
• Gas connection (if applicable)
• Proper professional installation
• Cleaning and maintenance
• Correct operation according to the user manual
• Appropriate operating conditions for the equipment

If the problem persists after these checks, please contact the RestoHotelStore customer service team. The more detailed your description of the issue, the faster we can identify the cause and provide the most suitable solution.

Professional catering equipment is often selected according to the specific requirements of each business. For this reason, we strongly recommend carefully checking all technical specifications before placing your order.
Please verify the following:

• Dimensions
• Connection type
• Electrical voltage
• Gas type
• Power rating
• Temperature range
• Accessories
• Technical specifications

If you have accidentally ordered an unsuitable product, please contact the RestoHotelStore customer service team as soon as possible. We will review your request together with you and determine the most appropriate solution in accordance with our terms and conditions.

The legal warranty and the manufacturer's warranty are two different types of coverage with separate rights and conditions.
The legal warranty is provided by applicable law and protects the buyer according to the relevant legal provisions.
The manufacturer's warranty is a voluntary service offered by the manufacturer. Its duration, scope, and conditions may vary depending on the brand, product, and the manufacturer's warranty policy.
The RestoHotelStore customer service team will be happy to help you determine whether your case falls under the legal warranty or the manufacturer's warranty and assist you throughout the claim process.

Yes. RestoHotelStore supplies genuine original spare parts for all equipment and products purchased from our online store.
Whether you need a wear part, a damaged component, or a defective replacement part, we will help you source the correct original spare part, provided it is still available from the manufacturer.
To accurately identify the required spare part, please provide the following information whenever possible:

• Manufacturer
• Model number
• Serial number
• A photo of the rating plate
• A photo of the defective part or a detailed description of the issue

Once we have reviewed your request, we will send you a personalized quotation for the required original spare part as quickly as possible.

Professional catering equipment often requires installation that complies with the manufacturer's technical specifications to ensure safe, reliable, and long-lasting operation.
Depending on the type of equipment, the following connections and requirements may be necessary:

• Electrical connection
• Water connection
• Wastewater connection
• Gas connection
• Suitable ventilation system
• Adequate installation space

Installation by a qualified professional in accordance with the manufacturer's instructions ensures optimal performance, minimizes the risk of malfunctions, and simplifies future maintenance and servicing.
Improper installation may also result in the loss of the manufacturer's warranty or certain legal warranty rights.

Yes. The RestoHotelStore customer service team provides technical support before, during, and after your purchase for all questions related to our professional catering equipment, commercial kitchen appliances, and hospitality products.
We can assist you with:

• Choosing the right product for your business
• Technical specifications and product information
• Operating and usage questions
• Genuine spare parts
• Warranty claims and complaints
• After-sales service requests
• Manufacturer support when required

Our goal is to provide fast, reliable, and professional technical support to help you get the best performance from your commercial catering equipment.

Yes. In most cases, the serial number is required to process warranty claims, service requests, technical support inquiries, or orders for genuine spare parts.
The serial number is usually located on the manufacturer's rating plate attached to the equipment.
Providing the serial number allows us to accurately identify your professional catering equipment and process your request more quickly, whether it concerns technical support, warranty service, or spare parts.

Yes. The experienced RestoHotelStore team provides professional technical advice before your purchase to help you select the most suitable commercial kitchen equipment for your business.
We advise you on:

• Technical specifications
• Equipment dimensions
• Electrical, gas, and water connections
• Power requirements and energy supply
• Selecting the best professional catering equipment for your commercial kitchen

For larger projects such as restaurants, hotels, central kitchens, bakeries, pastry shops, and other food service businesses, we can also prepare a customized quotation and support you throughout the entire project—from planning and equipment selection to delivery and, upon request, professional installation of the products purchased from RestoHotelStore.

Yes. RestoHotelStore provides professional installation, assembly, and commissioning services exclusively for equipment and systems purchased from RestoHotelStore.
Our qualified technicians or authorized service partners install your equipment according to the manufacturer's specifications and ensure that it is commissioned correctly for safe, reliable, and optimal operation.
This service is available for most types of professional catering equipment, including:

• Commercial kitchen equipment
• Professional cooking appliances
• Refrigeration equipment
• Warewashing equipment
• Ice makers
• Stainless steel furniture
• Many other commercial kitchen appliances

Our installation service is available throughout Germany and is provided exclusively for products purchased from RestoHotelStore. Every installation is carried out only after a prior technical assessment and scheduled appointment.

No. Unless otherwise stated on the product page or in your quotation, installation, assembly, commissioning, travel expenses, and any additional technical services are not included in the purchase price of your professional catering equipment.
These services are available separately and will be quoted and charged independently.

You can request an installation service either before or after placing your order with RestoHotelStore.
Once we receive your request, our team will review the technical requirements of your project and prepare a customized quotation tailored to your installation needs.
To help us plan the installation, please provide the following information whenever possible:

• Your order number (if available)
• Installation address
• Preferred installation date
• Available on-site connections (electricity, water, gas, drainage, etc.)
• Any specific on-site requirements or installation constraints

Yes. Before any installation is carried out, a technical assessment of the installation site is mandatory to ensure that all technical requirements are met and that the equipment can be installed safely in accordance with the manufacturer's specifications.
This assessment helps ensure that your professional catering equipment can be installed correctly and operates under the appropriate conditions.
Depending on the project, the evaluation may be carried out using:

• Photos
• Videos
• Technical drawings
• Or, if required, through an on-site inspection performed by our technicians or authorized service partners.

Before installation begins, RestoHotelStore carries out a technical assessment to ensure that all requirements are met for the safe, efficient, and manufacturer-compliant installation of your professional catering equipment.
Depending on the project, the following items may be inspected:

• Building accessibility
• Door widths
• Hallways
• Staircases
• Intended installation location
• Electrical connections
• Water connections
• Wastewater connections
• Gas connections
• Ventilation and extraction systems
• Safety clearances required by the manufacturer
• Equipment transportation and access possibilities

Depending on the complexity of the project, additional technical information may be required to ensure a smooth and professional installation.

The installation of your professional catering equipment is scheduled only after all technical and organizational requirements have been successfully completed.
The installation is planned once:

• The technical feasibility has been verified
• The installation site has been approved
• Our installation quotation has been accepted
• All necessary installation requirements have been fulfilled

Once these conditions have been met, we will arrange a suitable installation date together with you.

Depending on the type of professional catering equipment, the commissioning service may include some or all of the following:

• Professional assembly of the equipment
• Connection to electrical, water, or gas supplies (depending on the equipment)
• Complete functional testing
• Initial configuration and basic settings
• First operational test run
• Verification of all safety-related functions
• A brief introduction to the basic operation of the equipment

The exact scope of the commissioning service depends on the specific equipment and will be detailed in your quotation or service offer.

RestoHotelStore's professional installation, assembly, and commissioning service is available throughout Germany.
For projects located outside Germany, we are happy to assess the feasibility of providing installation services on a case-by-case basis. Service availability depends on the destination country, project location, equipment type, and the availability of authorized technical partners.
Please contact our team before placing your order so we can evaluate the installation options available for your project.

No. Our installation and commissioning service is exclusively available for appliances and equipment purchased from RestoHotelStore.
This allows us to ensure that only genuine products are installed in accordance with the manufacturer’s specifications. It also enables us to provide complete after-sales service, reliable technical support, and access to genuine spare parts.